Your privacy is important to us. This policy explains how we collect, use, and protect your information when you visit Sassa.Help (the “Site”).
What information do we collect?
- Basic User Information: We collect some basic information from all visitors, such as browsing habits.
- Authorized Customers: If you register for additional services, we may collect details like name, email, phone number, and social media profiles.
Who collects the information?
- Sassa.Help: We collect information directly from you.
- Third-Party Vendors: Payment processors and other service providers may also collect information, but their privacy policies apply.
How do we use your information?
- Improve the Site: We use your information to personalize your experience and offer relevant services.
- Communication: We may use your information to contact you about Sassa.Help or related inquiries.
- Analyze Trends: We use anonymized data to understand how users interact with the Site.
Who can see your information?
- Authorized Personnel: Only a limited number of employees with password access can see your information.
- Sharing with Others: We may share some information with authorized customers for potential transactions or with third-party vendors for services.
- Legal Requirements: We may disclose information to comply with the law or protect our users.
Your choices:
- Opt-out: You can choose not to receive marketing emails or be contacted by us.
- Updating Information: You can contact us to update or correct your information.
- Deactivating Information: We can deactivate your information upon request, but some residual data may remain due to backups.
Your Rights:
You have several rights under data protection law, including:
- Accessing your information
- Correcting any errors
- Erasing your information
- Restricting how we use your information
- Objecting to our use of your information
- Transferring your information to another service
- Complaining to a data protection authority
- Withdrawing your consent
Children’s Privacy:
We do not knowingly collect information from children under 18. Please contact us if you believe your child has provided us with information.
Changes to this Policy:
We will notify you of any changes to our privacy policy by posting them on the Site.
Links to Other Websites:
Sassa.Help may contain links to other websites with different privacy policies. Please review their policies before using those sites.
Contact Us:
If you have any questions about this privacy policy, please contact us at eccustomercare@sassa.gov.za or by visiting our Contact Us Page.